User Experience Design Manager - MasterCard (Boston, MA)
Overview
Mastercard Digital Labs is looking for brilliant and passionate user experience designers to join its customer-facing global innovation services team, Digital Labs.
Mastercard Digital Labs is a rapid prototyping, piloting, and innovation design services team, working with Mastercard's global customer base of Fortune 500 companies, and spanning all aspects of global commerce. Our team actively integrates AI tools and emerging technologies into our design workflows, pushing the boundaries of how we ideate, prototype, and deliver innovative experiences.
In this role you will be a key member of a highly agile and expert team of engineers and creatives working to build conceptual prototypes and quick-to-market test and learn pilots. You will create rich, engaging experiences to bring highly conceptual ideas to life using both traditional design methods and AI-powered tools to accelerate creativity and output. This is an exciting opportunity to become part of a world-class innovation team, dynamically solving real-world customer problems, and delivering transformational product and service solutions focused on globally trending topics and issues.
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Role
In this role you will travel with a team of engineers and creatives to deliver innovation events at client sites across the US, and occasionally internationally. (This job requires 15–20% travel. Willingness to travel is a must, and a desire to travel is a plus.)
For each event, you'll work to understand the client and their customer, the problem to be solved, and decide on the best design approach. You'll be responsible for creating sketches, flows, wireframes, visuals, and/or hi-fidelity prototypes as needed to collaboratively design with the client and the Digital Labs team. You'll also explore how AI-generated content, assets, and prototyping tools can enhance the speed and quality of deliverables.
