Location: Remote
Discipline: UX / Product Design
Experience: 4+ years
Compensation: TBD
Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. In 2024, we raised a $53M Series B fundraising round with support from top-notch venture capital firms and more than 18 strategic investors—industry leaders in construction, building products manufacturing, and distribution.
We are currently seeking aCustomerTraining Leadto own our interactive customer training, in both virtual and in-person formats. We have an increasing investment towards customer enablement and proficiency in our platform. Reporting to the Head of Training and Implementation, the Customer Training Lead will work closely with our Training Content Lead and internal subject matter experts to execute training for our customers, continually iterating and refining training for customer retention and effectiveness. We are a remote-first company, and this role can sit anywhere in the continental US (with a strong preference towards CT and ET time zones)Expected travel could be up to 50% to customer facilities.
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What You’ll Do
Deliver engaging in-person training at customer facilities that fosters engagement and provides practical, hands-on experience, traveling up to 50% of the time to US based locations.
Lead virtual training sessions for remote customers, adapting content for effective and engaging digital delivery.
Collaborate with our Training Content Lead to curate and customize training materials to meet the unique needs of individual customers, ensuring they get the most value from the Higharc platform.
Collaborate with Product, Customer Success, and Implementation teams to stay updated on platform features and ensure training reflects the latest product developments and training meets the customers’ needs.
