Location: NYC, NY
Discipline: UX / Product Design
Experience: 8+ years
Compensation: $125,000–$150,000
About the job
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will JoinThe Space team is dedicated to supporting Airbnb team members and visitors in our global offices through managing office operations and providing a high-quality hospitality experience, including event venue and food operations. As a member of the Space team, the Space Manager is essential to fostering connection and community in our office environments. Delivering a seamless hosted experience for both daily users and event attendees is a primary focus of the Space team, partnering closely with Employee Engagement, the Admin Community, internal community groups, Diversity & Belonging, Information Technology (IT), and Security.The Difference You Will MakeAs a Space Manager, you’ll make sure that our NYC office represents Airbnb at its best. You’ll oversee everything that happens in the space, creating a friendly, welcoming, hosted, productive, and delightful experience for every person who visits. You’ll think through the end-to-end experience of visitors so that each guest feels welcomed and supported. You’ll be able to test out new processes, tools, and hospitality approaches; to think and act creatively to improve services; and to proactively capture feedback to iterate and improve on the office experience in NYC. Success in this role is dependent on your ability to continuously enhance the hospitality experience of our services and to build innovatively with the future in mind.
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A Typical Day
Provide a seamless experience: Oversee the holistic office and venue operations, managing site budgets, vendors, services, and processes that contribute towards creating a memorable guest experience and first-class service. Provide oversight for office operations and experience programs, including the food program, facilities management, signage, supplies, and concierge. Partner closely with Security and IT on such.
