Location: Remote
Discipline: UX / Product Design
Experience: 10+ years
Compensation: TBD
Company Summary
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
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Business Summary
Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!
Position Responsibilities
We are looking for a highly skilledSenior Director of Customer Support Operationswith a strong technical background in managing and optimizing backend systems and tools that are critical to Customer Support Operations. This leadership role involves spearheading the standardization, optimization, and automation of processes, systems, and metrics across the Customer Success and Support organization. The ideal candidate will collaborate closely with cross-functional leaders to enhance existing tools and systems, drive innovation, and scale operations that enhance customer satisfaction and organizational efficiency. The Senior Director will be tasked with defining and executing strategies that elevate operational capabilities, improve system integration, and leverage automation and AI to boost customer loyalty and optimize performance. This role will oversee Operations teams, ensuring the successful deployment of strategic initiatives and fostering a culture of continuous technological improvement.
