Location: Remote
Discipline: UX / Product Design
Experience: 3+ years
Compensation: TBD
About the job
Are you passionate about reducing churn and enhancing customer experience in a dynamic SaaS environment? Are you ready to take on the challenge of implementing innovative retention strategies that make a tangible impact? Do you thrive in a role where you can collaborate across departments to drive customer satisfaction and loyalty? In this role, you will be part of several transformation initiatives to spearhead targeted retention campaigns for at-risk customers. You will have the opportunity to work closely with sales, operations, and customer success teams to ensure a seamless and unified customer experience, driving satisfaction and loyalty. Our Sales team at Vectorworks plays a pivotal role in transforming customer engagement strategies, driving growth, and fostering long-term relationships. We are on a mission to evolve our customer success approach and implement innovative initiatives to meet long term goals.
To view this job and apply, click here.
During this Role You Will:
Define, lead, and track strategic and operational programs to successful completion.
Improve the effectiveness and efficiency of adoption and value realization capabilities for Vectorworks customers through various initiatives: Customer journey development
Lifecycle management processes and playbooks (Protect, Grow and Save)
Digital journey development, content curation, and metrics
GTM and adoption campaigns in collaboration with Marketing, Product, Data Teams, and Operations
