Customer Success Manager - drawer.ai (Austin, TX)
Welcome to drawer.ai!
We invite you to join our mission to shake up the AEC (Architecture, Engineering, and Construction) industry by transforming estimation processes. Harnessing the power of AI, we are revolutionising construction with Generative Design and Reinforcement Learning.
About us:
Our US-based startup raised investments from leading industry ventures and is ready for the next Series A Round in 2025. And this is just the beginning.
What it’s like to work with drawer.ai:
Everyone’s voice counts here. Our tech team is open, flexible, and all about getting the job done to make solutions work. We’re not just writing code. We are changing how construction happens with advanced AI! Explore opportunities to join our team and be at the forefront of innovation. It’s time to build better!
To view this job and apply, click here.
Role Overview:
At drawer.ai, we’re not just another IT company – we’re on a mission to revolutionize the way the world sees Construction Industry with Generative Design and Reinforcement Learning.
Picture this: a place where innovation meets passion, where creativity knows no bounds, and where every idea has the potential to change lives. We’re not settling for mediocrity; we’re striving for excellence. And now, we’re on the lookout for a Customer Success Manager to join our dynamic team and lead the charge in taking our brand to new heights!
The Customer Success Manager will be responsible for ensuring that our customers derive maximum value from our products and services. This role involves working closely with clients to understand their needs, providing ongoing support, and driving customer satisfaction and retention.
Key Responsibilities:
Develop and maintain strong relationships with customers, acting as their primary point of contact.
Onboard new customers, ensuring a smooth transition and integration with our products/services.
Proactively monitor customer health and engagement, addressing any issues or concerns promptly.
Conduct regular check-ins and business reviews with customers to understand their goals and progress.
Collaborate with internal teams to ensure customer needs are met.
Identify opportunities for upselling and cross-selling, and work with the sales team to drive growth.
Provide customers with insights and best practices to help them maximize the value of our offerings.
Track and analyze customer metrics and feedback to continually improve the customer experience.
Advocate for the customer within the company, providing input on product development and feature enhancements.
Requirements
Proven experience (3+ years) in customer success, account management, or a related role, preferably in AEC sector.
Excellent communication and interpersonal skills, with the ability to build strong relationships.
Strong problem-solving skills and a proactive approach to addressing customer needs.
Ability to manage multiple accounts and projects simultaneously.
Proficiency in CRM software and customer success tools.
Analytical mindset with the ability to interpret data and provide actionable insights.
High level of empathy and a customer-first attitude.
Benefits:
Competitive salary and performance-based bonuses., because we value your talent and expertise.
Opportunities for professional development and career advancement.
A collaborative and inclusive work environment.
Chance to make a real impact and leave your mark on the world.
Join our stellar team at drawer.ai, where excellence meets opportunity! Experience the exceptional; enjoy a competitive salary and career advancement and the outstanding work environment we take pride in. Elevate your professional journey with us – because we believe in creating success together. Build a better future with us!
To view this job and apply, click here.
*Out of Architecture Disclaimer
This job listing does not include a disclosed salary range. At Out of Architecture, we strongly value transparency in compensation. However, we are sharing this opportunity as a potential resource for those considering a transition from architecture into a different field—a chance to gain experience and ease into a new career path. Additionally, Out of Architecture is available to support candidates in advocating for fair and equitable compensation during negotiations.
