Implementation & Onboarding Specialist - Riskcast (Remote)
About the Company:
Riskcast is a productivity and forecasting tool for the construction industry. We provide a way for project managers to track labor, material and equipment, without the need to maintain multiple fancy spreadsheets. Our mission is to enable the construction industry by unleashing the power of data to reduce risk in all areas of performance while putting project teams first in all that we do.
Leanrn more about the company here.
About the Role:
We’re looking for an Implementation & Onboarding Specialist to join our Customer Success team. In this role, you’ll work directly with the Director of Customer Success to onboard and implement new SMB and mid-sized clients. You’ll serve as the front line of communication with new customers, ensuring a smooth launch experience by managing timelines, leading training sessions, and surfacing insights to improve our process.
This is a great opportunity for someone with 1–3 years of experience in SaaS onboarding, customer success, or implementation who thrives in client-facing roles and wants to make a direct impact on process development and customer experience.
Salary:
$65,000–$75,000 (commensurate with experience and skillset)
Location:
Fully remote (travel to Denver, CO every 2 months for 2-day team sessions). Denver-based candidates preferred but not required.
What You’ll Do:
Client-Facing Onboarding & Implementation
Own the onboarding experience for SMB and mid-sized accounts from kickoff to go-live
Conduct discovery sessions to understand client goals, workflows, and platform fit
Set up and configure client environments and manage data import tasks
Lead training sessions with end-users and client stakeholders
Project Coordination & Status Management
Create onboarding plans and track milestones across multiple clients
Provide regular status updates to the Director of Customer Success
Escalate risks, blockers, or product issues in a timely and organized manner
Coordinate with product and engineering teams to align client needs with platform capabilities
Process & Content Improvement
Identify gaps in onboarding workflows, tools, and documentation
Contribute to improving the knowledge base, onboarding guides, and internal playbooks
Help standardize scalable onboarding processes as we grow
Internal Collaboration
Work closely with the Director of Customer Success to refine onboarding strategy
Share client insights and onboarding feedback with Product, Sales, and Support
Assist in defining handoff procedures to long-term account management or support
What We’re Looking For:
1–3 years in implementation, onboarding, customer success, or technical account management (SaaS strongly preferred)
Comfortable managing SMB and mid-market client projects with multiple stakeholders
Clear, confident communicator who can lead calls, run demos, and build trust
Strong organizational skills and attention to detail—able to juggle multiple projects at once
Tech-savvy and eager to learn platform capabilities deeply
Experience with support or CRM tools (e.g., HubSpot HappyFox, Monday.com etc.) is a plus
Based in or near Denver, CO preferred (hybrid encouraged, remote considered)
To Apply
Send your resume to admin@riskcast.com. We’re excited to hear from you!
