Location: NYC, NY
Discipline: UX / Product Design
Experience: 2–4 years
Compensation: $71,500
About the role
Urban Design Forum seeks a full-time Member Engagement Manager to recruit, steward and mobilize our community of civic leaders working to build a better city. We believe this role is best suited for someone who is a compelling communicator, organized project manager, and passionate advocate for a just New York City. You will work closely with our executive director and director of member engagement.
Your responsibilities will include:
30% Executive Support –Assist the Executive Director in member engagement activities, including scheduling meetings with members and stakeholders and preparing profiles on prospective donors.
15% Member Recruitment– With the Director of Member Engagement, work to cultivate, recruit and track members through outreach campaigns.
15% Member Onboarding– Lead onboarding process and provide resources and information to ensure new members are welcomed and integrated into the community.
20% Member Engagement –Serve as a primary point of contact for members, addressing inquiries, providing support and creating a sense of community.
10% Database Management–Input member data in Salesforce CRM,track membership metrics and analyze data to inform engagement strategies and report on progress to senior leadership.
5% Communications– Highlight member achievements in newsletters and member spotlights in coordination with our Communications Manager.
5% Event Planning –Plan and coordinate monthly “Office Hours” member events and networking opportunities led by for and with members.
