Location: Raleigh, NC
Discipline: UX / Product Design
Experience: TBD
Compensation: TBD
At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their businesses from quick service calls to full project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated individuals experienced in tech start-ups and eager to thrive in fast-paced environments. Could you be our next hire?
As Manager of Customer Success, you will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company. While prior account management experience and/or familiarity with the commercial contractor industry is highly valued, the ideal candidate is someone who works hard, demonstrates strong analytical thinking, and is willing to go above and beyond to help customers succeed on our platform.
To view this job and apply, click here.
What We Look For:
Proven leadership and management skills, with at least two years experience building and scaling Customer Success teams.
Ability to coach and mentor, with a track record of supporting new hires and encouraging growth in established team members.
Experience building Customer Success processes and best practices to ensure customers achieve desired outcomes.
Exceptional people skills: empathetic, adaptable, confident, and skilled in building trust across both internal and external stakeholders.
Strategic thinker with strong analytical and problem-solving abilities.
Deep expertise in managing complex customer relationships and fostering executive-level partnerships.
