Location: Remote
Discipline: UX / Product Design
Experience: 5+ years
Compensation: $150,000
The starting base pay for this role is between $150,000 and $190,000.
We are looking for an Experience Research Manager to drive insights across multiple teams within Global Operations, including Community Support, Agent Tooling, and Safety. In this role, you will manage a team of researchers, conduct primary research, and work with stakeholders to ensure that our product solutions meet Airbnb’s high quality bar.
To view this job and apply, click here.
A typical day:
Lead research strategy across internal and external facing product experiences, ensuring that these experiences drive value for our community and meet Airbnb’s high quality standards.
Conduct and advise on qualitative and quantitative studies within Global Operations (e.g. ethnographic/field research, diary studies, surveys, concept testing, etc.)
Facilitate alignment among Product Managers, Designers, Writers, and partner organizations on project plans including goals, scope, and timeline.
Collaborate closely with other leads and adjacent teams to identify new or foundational research questions, anticipating the needs of the organization and informing early decision making.
Communicate effectively with stakeholders from across the company, including senior leadership.
Lead, manage, coach, and mentor a team of individual contributors to deliver insights across customer and agent facing elements of our community support experience.
Execute in a fast-paced environment with ambiguity.
Your expertise:
5+ years industry experience, using both qualitative and quantitative research methodologies.
2+ years managing experience researchers.
Experience with a wide range of qualitative research methodologies and a strong understanding of industry best practices.
A demonstrated track record of delivering impactful insights within complex or technical problem spaces.
Exceptional written and verbal communication skills.
Bonus experience
Degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences, or equivalent practical experience.*
Experience conducting research in complex problem spaces such as customer service, agent tooling, enterprise solutions, or safety.
Strong experience managing remote and globally distributed teams.
Experience with cross-cultural products and international research.
*This is a general guideline. We recognize that strong researchers come from a wide variety of career paths and backgrounds — please apply if you feel you’d be a good fit.
How we'll take care of you:
The actual base pay is dependent upon many factors, such as: education, experience, and skills. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
