Location: US
Discipline: UX / Product Design
Experience: 5+ years
Compensation: $82,000–$103,000
About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about ourTotal Rewards philosophy.
About the Role:
Our CX Learning & Development team is dedicated to shaping a top-tier customer experience and ensuring that customers feel supported throughout their journey with Gusto. This commitment starts by empowering CX Gusties at all levels with the knowledge and tools they need to excel. We are seeking a creative and detail-oriented CX Learning & Development Instructional Designer & Communications Specialist to design impactful training content and craft effective internal communications that drive performance and engagement. The ideal candidate will have a strong background in instructional design, customer service, and experience developing clear, compelling communication strategies that support learning initiatives.
To view this job and apply, click here.
About the Team:
This role is part of our Learning & Development team, within our Customer Experience organization. Our CX organization is the linchpin of our world-class experience. With their passion, insight, and customer advocacy, the CX team has helped Gusto maintain industry-leading NPS scores while serving over 300,000 customers. We strive to positively influence millions of businesses and hundreds of millions of employees across the county.
