Location: U.S. Based Hybrid or Remote
Discipline: UX / Product Design
Experience: TBD
Compensation: TBD
About Us
Art Processors is a global experiential design and technology company. We partner with cultural and tourism organisations to invent new realities of human experience. We offer specialist interactive media and exhibition design services that set a new standard for immersive storytelling, alongside a technology platform that makes it easy to deliver, benchmark and continually improve experiences.
Base Salary Range: $120 - 140K
To view this job and apply, click here.
Art Processors began in 2011 with a mission: to change the way a museum could look and feel. We sought to democratise the experience; to create new ways of storytelling, no wall labels or scholarly rhetoric. When we started out, the technology we needed didn’t exist, so we invented it.
Ten years on, we’re still inventing—dreaming up new ways of storytelling, adding new ways of doing things to our technology platform, and forging partnerships, from our ongoing work with Mona to our latest immersive audio experiences for the Art Gallery of NSW and The Getty.
We’ve also just been recognised as the 8th best place to work in the Technology category of the 2023 AFR BOSS Best Places to Work list!
A little about the role…
We have a newly created opportunity for a Growth Manager to join our team in a role that can be based anywhere in the United States. This is a truly multi-faceted role where you will be responsible for autonomously managing the full customer experience lifecycle through prospecting, negotiating, conversion, successful implementation and then ongoing customer relationship management of new customers for our newly created product portfolio. This role will suit somebody who is interested in a role with a high level of accountability and ownership that will play a pivotal role in the success of our product portfolio in the United States market. The role will also suit somebody with a technical mindset who is comfortable learning our products quickly and able to inform and guide customers effectively, which includes providing support post-implementation.
You could be the one if you have…
Experience working in business development, account/relationship management and customer success roles, with an interest in a role that combines all three
A lot of integrity and a desire to ensure every interaction with a customer or potential customer is positive and informative
Advanced analytical skills, with the ability to analyze and interpret data and take action on it
Exceptional writing and editing skills, combined with strong presentation and public speaking skills
An understanding of visitor facing technology (e.g. AV, digital signage) or the ability to upskill quickly. In this role, you’ll need to be comfortable talking to clients intelligently about our product offering and features
The ability to be self-directed and prioritise effectively. You’ll also need to be flexible to navigate the time difference with our Australian team members
Diligence to keep our CRM up to date, given there will be some cross-over with peers in the Experiential Design team. Effective communication is key to success in this role
Experience working in the museum and visitor attraction sector will be highly desirable but is not essential
What we offer
We promote a friendly, human work environment, providing you with the support, tools and resources to flourish in your role. You'll be able to draw on the support of a widely experienced team while pushing the boundaries of what's possible in your craft and delivering unique experiences to some of the most innovative institutions in the world.
In addition to the above, you’ll be able to:
Work flexibly with access to a range of flexible work arrangements, which includes the option to work from a co-working space if you’d like to balance out your time working from home. We have a co-working space in New York that candidates from New York are able to access
Receive health insurance and 401(K) contributions
Choice of company laptop (PC or Mac)
Receive financial support to set up your home office
Receive fortnightly financial allowances if working in a remote or hybrid capacity
Have access to generous paid leave and parental leave policies. Our leave offering includes volunteer leave, life leave, back up carers leave, menopause leave, grandparents leave, flexible public holidays…too many to mention!
Have access to a range of benefits which support your well-being (e.g. Headspace, Health Coaching, Classpass)
Have access to an annual cultural institution stipend and paid subscriptions to Apple Music or Spotify
Have access to materials and services provided by our partners, including Circle In and PFLAG
Share the experiences we create with your friends and family!
At Art Processors, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our clients. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills and creating an inclusive environment for all employees. We believe that the more inclusive we are, the better our work will be.
How to Apply
If you’re interested in joining us in this pivotal role to bring our product portfolio to the United States, we’d love to hear from you. The best way to do this is to apply via the link provided and we’ll be in touch once we’ve reviewed your application.
