Location: Atlanta, GA
Discipline: UX / Product Design
Experience: 10+ years
Compensation: TBD
United States, Georgia, Atlanta Innovation & Operations Technology 21-Jan-2025 Ref #: 27377How you'll help us Keep Climbing (overview & key responsibilities) The Hangar, Delta’s Global Innovation Center, incubates and invents human-centered solutions that delight customers and empower employees. From biometric boarding kiosks to pre-selecting meals with a mobile device, many of the innovative products you see before, during, and after a flight on Delta start in The Hangar. At The Hangar, we are continually looking to embrace new technologies and processes that push the boundaries of innovation in the travel industry. To further this objective, we are seeking an Experience Design Advisor to join our team. We're looking for someone who is passionate about delivering human-centered solutions for real-world, large-scale problems that impact the lives of our customers and employees, ultimately resulting in sustaining Delta Air Lines’ market leadership and growth.
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ResponsibilitiesThe Experience Design Advisor is responsible for the direction and oversight of The Hangar’s design vision, strategy, and capabilities, as well as enterprise-wide education and advocacy on the value and importance of design. The following capabilities are desired:
Lead design activities in cross-functional development teams to create industry leading travel experiences throughout the travel journey (at home, at the gate, in-flight, in-airport, etc.) including service recovery experiences and processes
Design and deliver digital and physical artifacts across a variety of environments.
Leading design research to propose and deliver innovative solutions that continually improve products/services that put the “human first”
Consult and collaborate with talented teams in a supportive, complex environment and develop an understanding of broader organizational context and goals.
