Location: Remote
Discipline: UX / Product Design
Experience: 5+ years
Compensation: $152,100
We are growing our Design Operations team at Square! The Design Program Manager (DPM) role will focus on scaling and supporting design processes + programs to ensure the design team is integrated and effective as we rapidly grow. As DPM, you will further amplify design at Square by driving strategic cross-functional initiatives/programs and fostering an inclusive design community.
The Seller Experience team is the glue of our product ecosystem. It is the team that thinks outside of individual products and focuses on the entire experience a seller has when they are evaluating, signing up for, and using Square. The Seller Experience team is responsible for many of the shared surface areas and platforms that all of Square's products feed into, such as our public website (squareup.com), sign up flows, the Square Dashboard where merchants manage their business, our help and support channels and chatbots, and our product design systems and best practices.
Reporting to the Head of Design for the Seller Experience, you will drive impact for our designers, writers and researchers by creating and implementing processes to support the day-to-day operations of the design team. You will partner with Square Design leadership and Design team members to innovate and build new solutions that allow us to scale effectively.
You will:
Partner closely with your Design Leadership and the team to define, scope and track complex program priorities, set resourcing needs and manage dependencies end-to-end
Set and own the successful operating model for how Design, Research, Content, PM and Eng partners work together within the program(s) you lead
Lead teams and stakeholders through deadlines and deliverables; be the source of truth for status, clarity
Facilitate and drive progress of the work based on larger product and design goals and objectives; establish efficient and effective engagement models within your program
Drive clarity and transparency for your program's work; track action items and plan work/ next steps within active timelines and roadmaps
Proactively assess and de-escalate risks; work closely with Design Leadership to problem solve when larger needs arise
Effectively communicate milestones and action items; be the source of truth for accurate timelines + updates
Manage resources and budgets within your program(s); partner with Head of Design Operations to forecast total budgets and proactively resource for your program(s) needs
Develop and maintain strong relationships with your primary stakeholders across Design, Content, Research, and cross-functional peers in Marketing, PM, Eng, and People Operations
Within Design Operations function, share working frameworks and models of operating back with the team to drive larger org-wide adoption
Qualifications
You have:
5+ years experience in program management, project management and/or producing
Experience leading Design Ops teams
Experience with building and scaling Design organizations and communities
Proficiency in project management and stakeholder management, especially user centered design processes and iterative development processes
Knowledge of inner-workings of Product, Design and tech teams
Experience working with design, creative and prototyping tooling
Working knowledge of common project management tools (Asana, G Suite, etc.)
Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. Zone A: USD $152,100 - USD $185,900 Zone B: USD $141,500 - USD $172,900 Zone C: USD $133,800 - USD $163,600 Zone D: USD $121,700 - USD $148,700
