Location: Los Angeles, CA
Discipline: UX / Product Design
Experience: 1+ years
Compensation: TBD
Pirros is revolutionizing the way architects and engineers work. This is a $400B+ industry that’s been underserved by technology for too long, and we are here to change that! We're backed by top-tier investors and angels (YC, Funders Club, PlanGrid), profitable and growing revenue at 15% month-over-month - and we’re just getting started.
As a Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You will be responsible for post-sale deployment and customer training, ensuring successful product adoption and integration. You will build and maintain relationships with customers, drive their success, and collaborate across internal teams to support business objectives, improve customer satisfaction, and promote product features. In doing so you will be a key driver ensuring retention and growth of Pirros’ revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints.
Headquartered in Los Angeles and trusted by more than 100+ companies across the U.S, we have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer significant growth, equity, and the opportunity to make a real impact.
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What You’ll Own:
Act as a trusted and knowledgeable advisor for our customers. Serve as their main point of contact and work with internal teams to resolve conflicts, bugs and issues affecting customers in order to drive timely resolutions
Monitor account health by utilizing data, conduct customer usage analysis, track customer success metrics, effectively identifying and addressing potential risks and opportunities.
