Location: Remote
Discipline: UX / Product Design
Experience: 3+ years
Compensation: $60,000–$75,000
Look around you today, every store, home, hospital, school, was made possible by the coordination of architects and a team of professionals. They are charged with the responsibility of creating our shelters and yet, they are left with nothing more than Excel to manage their work. We're here to change that.
What is Monograph?
Monograph is a firm performance management platform for architecture and engineering practices. Firms use Monograph to make quick and confident decisions about budgeting and resources to drive their practices forward.
Why Work at Monograph?
People first:Core to the team, we believe in people first, curiosity, and empathy. You'll be a culture ambassador and deploy your genuine value for relationships to drive success and happiness.
Build a company that will redefine architecture:Project management is just the beginning...we have big ambitions to help facilitate the entire design process from becoming the document source of truth to coordinating with consultants. You can shape the future of building design.
Work with some of the best product people in the world:We’re an innovative team of highly productive individual contributors with a strong design background. You will be doing some of the best work of your life.
Join our Customer Experience department as a pivotal member, orchestrating cross-functional collaboration with teams such as Product, Subscriptions, and Sales.
Your Primary Focus:Take full ownership of the onboarding process for your customers, accomplishing total implementation within a designated time frame. Upon introduction by the sales team, execute a detailed plan for customers including initial setup, data migration (when applicable) and project creation, as well as training on advanced features and workflows regarding forecasting, invoicing, and reporting. In collaboration with the Support team, continue to provide ongoing aid and guidance to customers who have completed the onboarding process.
