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Career coaching and recruiting for AEC professionals | Est. 2018

Out of Architecture logo

A career resource network, coaching service, and recruiting firm for architects, engineers, and allied design professionals — exploring what's possible in, out, and adjacent to the profession since 2018.

Community

The CollectiveJob BoardJoin our Talent Pool

Services

Hire Great TalentBook a ConsultationBook an Intro CallEarly Career Intro Call

Company

About OOAPressAudiobookContactThe BookShopPrivacy Policy

© 2026 Out of Architecture. All rights reserved.

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Gearflow logo

Gearflow

Customer Success Manager

Chicago, ILPosted Aug 7, 2026

Customer Success Manager - Gearflow (Chicago, IL)

Work Type

Full Time

Role Type

Customer Success

Description

We are looking for a driven, exceptional Customer Success professional who thrives on building relationships and helping customers succeed. You should be proactive, highly accountable, and energized by working directly with customers to help them solve real operational challenges.
You will be responsible for onboarding new customers, driving product adoption, and ensuring our customers see measurable value from Gearflow.
You're in the right place if you:

  • Have a customer-first mindset

  • Love building strong relationships with customers

  • Thrive in a fast-moving startup environment

  • Are organized and accountable to your commitments

  • Enjoy solving real-world problems for people in construction

To view this job and apply, click here.

Logo - Gearflow


What you will be doing

  • Lead onboarding and implementation for new customers

  • Build strong relationships with fleet teams and operational leaders

Apply for this roleBack to all jobs

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Out of Architecture logo

A career resource network, coaching service, and recruiting firm for architects, engineers, and allied design professionals — exploring what's possible in, out, and adjacent to the profession since 2018.

Community

The CollectiveJob BoardJoin our Talent Pool

Services

Hire Great TalentBook a ConsultationBook an Intro CallEarly Career Intro Call

Company

About OOAPressAudiobookContactThe BookShopPrivacy Policy

© 2026 Out of Architecture. All rights reserved.

Privacy Policy

Help customers adopt Gearflow in their daily workflows

  • Conduct regular customer check-ins and success reviews

  • Identify opportunities to expand usage and improve customer outcomes

  • Work closely with our Product and Sales teams to share customer feedback

  • In-office role based in Chicago


  • The following experience is relevant to us

    • An exceptional person with a track record of building strong customer relationships

    • 3-5 years of Customer Success, Account Management, or SaaS customer-facing experience

    • Experience working with construction, fleet operations, or industrial industries is a plu

    • Experience at a startup is a plus


    Compensation
    Your compensation package is a combination of:

    • Competitive salary

    • Performance bonus tied to customer success outcomes

    • Healthcare and 401k

    • Experience at a high-growth, fast-paced startup with a nimble, A+ team


    How to Apply
    Does this role amp you up? Email careers@gearflow.com

    • Include the role's title in your subject line.

    • Tell us about the latest customer success role you have been in with a highlight or two that you're proud of!

    • (optional) Include a 1 minute intro video of why you applied.

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