About the job
About the Role
At Track3D, we’re building the technology stack that is reshaping how the world’s most complex construction projects get delivered. We’re looking for a Customer Success Manager who has lived the realities of a jobsite - and is now passionate about helping construction companies and the people on the ground unlock the full value of construction technology.
This role is purpose-built for someone who came up through construction (as a Project Manager, Superintendent, Project Engineer, or similar field-based role), and has since moved into - or wants to commit their career to - the construction tech ecosystem. You understand the pressure of a schedule slip, the politics of an OAC meeting, and why a foreman doesn’t have time for a 30-minute training. You also believe technology, used well, is one of the highest-leverage ways to improve how the industry delivers projects.
You’ll own the success of a portfolio of construction company customers, building trusted relationships from the C-suite to the trailer, and ensuring our customers achieve measurable business outcomes - not just “logins.” This is a Value-First role: your North Star is ROI realized, not tickets closed.
Expect regular travel to active jobsites. The most influential CSMs at Track3D earn their credibility by walking the project, sitting in coordination meetings, and solving real problems alongside the field - not by managing the relationship from a conference room.
