Location: Remote
Discipline: UX / Product Design
Experience: 5+ years
Compensation: TBD
Fast track your career by joining our venture-backed team, where you will have the autonomy to drive the company to new heights and leave an impact on an industry at the cusp of incredible change.
At Building Swell, we know construction is changing fast. Modern construction teams are manufacturing in offsite facilities using sustainable materials with significantly less waste. Join us in arming these modern builders with mission-critical technology to manufacture smarter buildings and address the housing shortage.
The Team You’ll Join
Building Swell is a fast-growing technology company committed to guiding builders into the next era. Our fully remote, cross-disciplinary team consists of experts from construction, manufacturing, technology, and engineering. We value kindness and curiosity, fostering a culture of constant learning and growth.
Join us in building the future of construction!
Your Impact
We're searching for a Customer Success Manager with a customer-centric mindset and hands-on experience in the construction industry. You'll be responsible for customer onboarding, ongoing support, and driving customer success for Building Swell products and features. Your understanding of the Architecture, Engineering, and Construction (AEC) industry will enable you to offer tailored solutions and high-quality experiences to our customers.
Some of the ways you drive impact:
Serve as the go-to authority for customers, guiding them through their journey with Building Swell products.
Develop and maintain customer relationships through regular check-ins, training sessions, and feedback mechanisms.
Collaborate with engineering, design, and marketing to relay customer needs and contribute to product improvement.
Use analytics and customer interaction data to drive strategies for customer success and retention.
