Customer Success & Implementation Manager - Trestle (New York, NY)
New York City (Hybrid, 3 days/week in-office) · Full-Time
Join us in revolutionizing how the world is built!
At Trestle, we’re solving problems that have been entrenched at the intersection of communication and data connectivity in the construction industry for decades. We’re on a mission to improve collaboration and streamline workflows so projects get done faster and more cost efficiently.
We work hard, are mission driven, and love rising to a challenge. Our customers are general contractors — real builders who move fast, don’t have time for bad software, and need a partner who will show up for them. If you want to be that partner and help build something that literally transforms how the world is built, come on down to Trestleland.
The Role
You’ll be Trestle’s first dedicated Customer Success hire, the person who owns the full customer journey from signed contract through long-term retention. Right now the CEO is doing this work. That’s not sustainable. We need someone who can step in, take full ownership of our customer base, and make sure every customer is live, adopted, and seeing measurable value within their first 90 days.
To view this job and apply, click here.
This role has two distinct components that must both be strong:
Implementation: You own getting customers live. That means configuring accounts, managing data migrations, structuring onboarding plans, and driving adoption until the product is embedded in their workflow.
Engineering Bridge: You are the primary connector between customers and our engineering team. When a customer has a product request, a bug, or a custom build need, you translate that into clear, prioritized, actionable specs. You don’t just pass tickets — you own the feedback loop end-to-end.
