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Career coaching and recruiting for AEC professionals | Est. 2018

Out of Architecture logo

A career resource network, coaching service, and recruiting firm for architects, engineers, and allied design professionals — exploring what's possible in, out, and adjacent to the profession since 2018.

Community

The CollectiveJob BoardJoin our Talent Pool

Services

Hire Great TalentBook a ConsultationBook an Intro CallEarly Career Intro Call

Company

About OOAPressAudiobookContactThe BookPrivacy Policy

© 2026 Out of Architecture. All rights reserved.

Privacy Policy
Beam logo

Beam

Customer Success Associate

San Francisco, CAPosted Feb 20, 2025

Location: San Francisco, CA

Discipline: UX / Product Design

Experience: 1–3 years

Compensation: TBD

About Beam

Beam is building the financial operating system for construction businesses. Our goal is to accelerate the development of housing and infrastructure by empowering builders with better financial tools and services. Our product helps SMB and mid-market contractors manage project budgets, pay bills, send invoices, accept online payment, stay compliant, and more.

You’ll be joining our fully in-person team located in a beautiful office in the Financial District in San Francisco. We are backed byAccel,Zigg Capital,Susa,Wischoff Ventures, as well as executives at fintechs and constructions businesses like Stripe and Toll Brothers. Team members were early employees at Stripe, Robinhood, Parafin, Pipe, Belong, and more.

Location

San Francisco Office

Employment Type

Full time

Department

Customer Success

Compensation

  • $85K – $110K • Offers Equity

To view this job and apply, click here.

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A career resource network, coaching service, and recruiting firm for architects, engineers, and allied design professionals — exploring what's possible in, out, and adjacent to the profession since 2018.

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The CollectiveJob BoardJoin our Talent Pool

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Company

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What you’ll do

Drive customer success and growth at Beam

As a Customer Success Associate, you'll work directly with our customers to ensure they get maximum value from Beam's financial solutions. You'll be responsible for customer onboarding, relationship management, and driving adoption of our platform. As an early team member, you'll have the opportunity to shape our customer success function and processes from the ground up.

On any given day, you might

  • Guide new customers through their onboarding and implementation journey

  • Proactively engage with customers to ensure their success and satisfaction, leveraging new technologies and processes to drive efficiency

  • Troubleshoot customer issues and coordinate with internal teams for resolution

  • Use Hubspot to track customer interactions and maintain detailed records

  • Collaborate with product and design to advocate for customers’ feature requests based on their feedback

  • Create and maintain customer success resources and documentation

  • Monitor customer health metrics and identify opportunities for expansion

What you need

  • 1-3 years of customer-facing experience

  • Strong verbal and written communication skills

  • An entrepreneurial and scrappy mindset: a self-starter able to thrive in ambiguity

  • A bias towards process and documentation

Nice to have

  • Experience working with small businesses or construction companies

  • Basic understanding of construction industry workflows

  • Experience and/or comfort with financial technology (e.g., payments)

  • Experience providing Spanish-language support and training

  • Previous startup experience

Compensation

  • We offer competitive cash compensation($85-110k+) as well as meaningful equity

  • We offer generous benefits, including medical, dental, and vision

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