Location: San Francisco, CA
Discipline: UX / Product Design
Experience: 2+ years
Compensation: $150,000–$180,000
About Us:
We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.
We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.
Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).
About The Role:
The mission of the Conversation Designer is to design an effortless, best-in-class customer support journey. This includes setting strategy and designing flows for our automated support platform. You will report into the Global Training Manager, and be an integral part of designing conversation experiences that drive faster and more effective issue resolution for Notion’s customers.
In this role, you will take ownership of Notion’s chatbot and automated email experience. You will be responsible for shaping the conversation design strategy of Notion’s support team and serve as a strategic advisor, subject-matter expert, and thought leader.
What You'll Achieve:
Oversee all intents within Notion’s chatbot by gathering requirements, detailing user stories, designing scenarios, and flow mapping.
Use analytics, A/B testing, and generative AI recommendations to identify gaps in Notion’s automated support experience. Translate gaps into actionable, measurable improvements.
