Location: Plano, TX
Discipline: UX / Product Design
Experience: 3+ years
Compensation: TBD
Job summary
JPMorgan Chase is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the center.
As a Design Program Manager on our Design and Customer Experience team supporting Connected Commerce, you will be responsible for planning and managing the day-to-day workflow, processes and reporting that support our User Experience design project work across Design and Customer Experience (DCE).
Job responsibilities
Manage product BOW, including intake, assessment, resourcing, execution, tracking and managing capacity.
Partner closely with Design Lead, Product Owners, Tech Leads, Data Partners & Agility Leads on execution and delivery, as well as reporting
Act as key promoter and champion of ongoing firm-wide and design team process improvements
Introduce and institute design-led ways of working with product, tech and data teams.
Track and manage small/medium/large design and research projects: ensure milestones are being met and project status is documented and updated regularly; produce reports as appropriate/requested; serve as overall traffic manager.
Consult with design teams to develop a clear plan including size, scope, sequence and next steps for design activities.
Ensure all deliverables (oftentimes complex/interdisciplinary/interlinked) are clearly specified, scoped and agreed between client and internal team(s)
